Metalic Fire values your privacy and is committed to handling customer information responsibly. This Privacy Policy explains the types of information we may collect through our ecommerce store, how we use it, when we may share it, and how customers can contact us about privacy-related questions.
This policy is general business policy content and may be updated as our store operations change. For case-specific support or questions about your personal information, please contact [email protected].
When you browse our website, contact us, create an account, place an order, or request support, we may collect information such as your name, email address, phone number, billing address, shipping address, order details, and communications with us. We may also collect technical information like device type, browser type, IP address, and general usage data.
We use customer information to operate our store, process orders, confirm purchases, arrange shipping, provide customer support, respond to inquiries, improve our services, detect fraud or misuse, and maintain business records. We may also use limited contact details to send order updates, service-related messages, or responses to support requests.
Information provided during checkout is used to verify, process, and fulfill your order. This may include confirming payment status, preparing products for shipment, coordinating with delivery partners, and contacting you if there is an issue with your order.
Payments may be processed through third-party payment providers. We do not aim to store full sensitive payment card details on our own systems unless operationally necessary and appropriately handled through our payment process. Payment providers may collect and process payment-related information according to their own systems and policies.
Our website may use cookies or similar tools to support basic website functions, remember preferences, keep items in your cart, measure performance, and understand general visitor activity. We may also use basic analytics to review how customers interact with the website so we can improve navigation, product pages, and overall store performance.
We may share necessary customer information with service providers who help us operate the store, such as payment processors, courier partners, website hosting providers, technical service providers, or communication platforms. We may also share information if reasonably required to protect our business, prevent fraud, respond to legal requests, or enforce our store policies.
We do not sell customer personal information as a regular part of our business operations.
We keep information for as long as reasonably necessary for order fulfillment, customer support, recordkeeping, fraud prevention, operational needs, and other legitimate business purposes. Retention periods may vary depending on the type of information and the purpose for which it was collected.
Customers may contact us to request updates or corrections to their account or order information where appropriate. Subject to our operational, legal, and recordkeeping needs, you may also ask about access to the personal information we hold about you or request deletion of certain information. Some information may need to be retained for transaction records, dispute handling, security, or compliance-related reasons.
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. However, no online platform or transmission method can be guaranteed to be fully secure. Customers should also take care to protect their account credentials and devices.
Our website is intended for general ecommerce use and is not designed to knowingly collect personal information from children without appropriate supervision or authority.
We may revise this Privacy Policy from time to time to reflect changes in our store operations, technology, data handling practices, or customer service processes. The latest version posted on the website will apply unless otherwise stated.
If you have questions about this Privacy Policy, how your information is used, or a specific privacy concern related to your order or account, please contact Metalic Fire at [email protected]. Customers who need case-specific help should contact support directly.
